WeRecover Privacy Policy

Last Updated: March 21, 2016

Please Read Carefully

This Privacy Policy describes the information Stax Health, Inc. (“WeRecover”) collects about you though our websites, mobile applications, and all other services we provide (collectively, the “Services”), how we use and share that information, and the privacy choices we offer. This policy applies to information we collect when you access or use our websites or mobile applications, when you use our Services or when you otherwise interact with us.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by posting the updated policy on our website and revising the “Last Updated” date above. We encourage you to review the Privacy Policy whenever you use our Services to stay informed about our information practices and about ways you can help protect your privacy.

Confidentiality of Health Information

Health information that WeRecover receives and/or creates about you, personally, relating to your past, present, or future health, treatment, or payment for healthcare services, is “protected health information” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and the Health Information Technology for Economic and Clinical Health Act (“HITECH Act”). The confidentiality of alcohol and drug abuse patient records maintained by WeRecover is also protected by the Alcohol and Other Drug Confidentiality Law (42 C.F.R. Part 2). Your health information is further protected by California’s Confidentiality of Medical Information Act (“CMIA”).

WeRecover understands that health information about you and your health is personal. We support your privacy and make sure that the transmittal and use of your information complies with all laws. In this regard, we comply with HIPAA, HITECH, the Alcohol and Other Drug Confidentiality Law, and CMIA, by entering into Business Associate Agreements (“BAA”) with the treatment providers in the WeRecover network to ensure that your protected health information is appropriately safeguarded. Each treatment provider in the WeRecover network has their own Notice of Privacy Practices. Please contact your treatment provider for more information regarding their privacy practices.

Use of Services

Your access to and use of this website and our Services are subject to certain terms and conditions, which are set forth in our Terms of Use.

Collection of Information

Information You Provide

We collect information you provide, such as when you email us, call us or fill out forms on our website including our “Ready to find a provider?” form. We may collect, but are not limited to collecting, the following information: your name, gender, email address, mailing address, phone number, date of birth, driver license number, state ID number, social security number, insurance provider information, issues we can help you with, family information, history of education and employment, previous involvement with professionals, history of drug and alcohol use, and medications you are currently taking.

Information We Collect from Your Use of the Services

We collect information about you when you use our website, including as follows:

Device Information. We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services. For example, we may collect and analyze information such as (a) IP addresses, geolocation information (as described in the next section below), unique device identifiers and other information about your mobile phone or other mobile device(s), browser types, browser language, operating system, the state or country from which you accessed the Services; and (b) information related to the ways in which you interact with the Services, such as: referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Services, the frequency of your use of the Services, error logs, and other similar information. As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.
Location Information. We may collect different types of information about your location, including general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the Services), and may use that information to customize the Services with location-based information, advertising, and features. For example, if your IP address indicates an origin in Los Angeles, the Services may be customized with Los Angeles-specific information and advertisements. In order to do this, your location information may be shared with our agents, vendors or advertisers. If you access the Services through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.
Cookies and Other Electronic Technologies. We may use the tools outlined below in order to better understand users. As we adopt additional technologies, we may also gather additional information through other methods.
- Cookies: “Cookies” are small computer files transferred to your computing device that contain information such as user ID, user preferences, lists of pages visited and activities conducted while using the Services. We use Cookies to help us improve or tailor the Services by tracking your navigation habits, storing your authentication status so you do not have to re-enter your credentials each time you use the Services, customizing your experience with the Services, and for analytics and fraud prevention.
  We may use a type of advertising commonly known as interest-based or online behavioral advertising. This means that some of our business partners use Cookies to display WeRecover ads on other websites and services based on information about your use of the Services and on your interests (as inferred from your online activity). Other Cookies used by our business partners may collect information when you use the Services, such as the IP address, mobile device ID, operating system, browser, web page interactions, the geographic location of your internet service provider, and demographic information such as gender and age range. These Cookies help WeRecover learn more about our users’ demographics and internet behaviors.
  For more information on cookies, visit http://www.allaboutcookies.org.
- Web Beacons: “Web Beacons” (a.k.a. clear GIFs or pixel tags) are tiny graphic image files imbedded in a web page or email that may be used to collect anonymous information about your use of our Services, the websites of selected advertisers, and the emails, special promotions or newsletters that we send you. The information collected by Web Beacons allows us to analyze how many people are using the Services, using the selected advertisers’ websites or opening our emails, and for what purpose, and also allows us to enhance our interest-based advertising.
- Website Analytics: We may use third-party website analytics services in connection with the Services, including, for example, to register mouse clicks, mouse movements, scrolling activity and text that you type into the website or mobile application. These website analytics services generally do not collect personal information unless you voluntarily provide it and generally do not track your browsing habits across websites which do not use their services. We use the information collected from these services to help make the Services easier to use.
- Mobile Device Identifiers: Mobile device identifiers are data stored on your mobile device that may track mobile device and data and activities occurring on and through it, as well as the applications installed on it. Mobile device identifiers enable collection of personal information (such as media access control, address and location) and traffic data. Mobile device identifiers help WeRecover learn more about our users’ demographics and internet behaviors.

Information from Third Parties

We may obtain additional information about you from third parties such as marketers, partners, researchers, and others. We may combine information that we collect from you with information about you that we obtain from such third parties and information derived from any other subscription, product, or service we provide.

Aggregate or De-identified Data

We may aggregate and/or de-identify information collected by the Services or via other means so that the information is not intended to identify you. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose, in accordance with applicable laws and regulations.

Use of Information

We use the information that we collect for the following purposes:

For the purposes for which you provided the information;
To send you information about your relationship or transactions with us;
To provide, maintain, administer, improve, or expand the Services, perform business analyses, or for other internal purposes to support, improve or enhance our business, the Services, and other products and services we offer;
To notify you about certain resources or healthcare providers we think you may be interested in learning more about;
To contact you when necessary or requested;
To customize and tailor your experience of the Services,;
To send emails and other communications that display content that we think will interest you and according to your preferences;
To send you news and information about our Services;
To track and analyze trends and usage in connection with our Services;
To better understand who uses the Services and how we can deliver a better user experience;
To combine information received from third parties with the information that we have from or about you and use the combined information for any of the purposes described in this Privacy Policy;
To use statistical information that we collect in any way permitted by law, including from third parties in connection with their commercial and marketing efforts;
To prevent, detect, and investigate security breaches, fraud, and other potentially illegal or prohibited activities;
To enforce the legal terms that govern your use of the Services;
To protect our rights or property;
To administer and troubleshoot the Services; and
For any other purpose disclosed to you in connection with our Services.

We may use third-party service providers to process and store personal information in the United States and other countries.

Sharing of Information

We may share personal information about you as follows:

With third parties to provide, maintain, and improve our Services, including service providers who access information about you to perform services on our behalf;
With healthcare treatment providers with which you choose to interact through the Services;
In connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture or dissolution of all or a portion of our business (but only under non-disclosure and confidentiality agreements and protections);
If we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request; to enforce applicable user agreements or policies; to protect the security or integrity of our website or services; and to protect us, our users or the public from harm or illegal activities; and
With your consent.

We may also share aggregated, non-personally identifiable information with third parties.

Security

We have implemented reasonable administrative, technical, and physical safeguards to protect against loss, theft, misuse, and the unauthorized access, disclosure, alteration, and destruction of your information. These safeguards vary based on the sensitivity of the information that we collect, process, and store and the current state of technology.

Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.

Your Privacy Choices

How You Can Access and Update Your Information

You may update or correct information about yourself at any time or by emailing us at help@werecover.com.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies; however, our website may not function properly if you do so.

Options for Opting out of Cookies and Mobile Device Identifiers

If you are interested in more information about interest-based advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s Consumer Opt-Out link or TRUSTe’s Advertising Choices Page to opt-out of receiving tailored advertising from companies that participate in those programs.

Please note that even after opting out of interest-based advertising, you may still see WeRecover’s advertisements that are not interest-based (i.e., not targeted toward you). Also, opting out does not mean that WeRecover is no longer using its tracking tools—WeRecover still may collect information about your use of the Services even after you have opted out of interest-based advertisements and may still serve advertisements to you via the Services based on information it collects via the Services.

How WeRecover Responds to Browser “Do Not Track” Signals

We are committed to providing you with meaningful choices about the information collected on our Services for third-party purposes, and that is why we provide above the Network Advertising Initiative’s “Consumer Opt-out” link, Digital Advertising Alliance’s Consumer Opt-Out Link, and TRUSTe’s Advertising Choices page. However, we do not recognize or respond to browser-initiated Do Not Track signals, as the Internet industry is currently still working on Do Not Track standards, implementations and solutions. For more information about DNT signals, visit http://allaboutdnt.com.

Links to Other Websites

This website may contain links to other websites and those websites may not follow the same privacy practices as WeRecover. We are not responsible for the privacy practices of third party websites. We encourage you to read the privacy policies of such third parties to learn more about their privacy practices.

Children

WeRecover does not knowingly collect or maintain personally identifiable information from persons under 13 years of age, and no part of the website or services are directed at persons under 13. If you are under 13 years of age, then please do not use the website or services. If WeRecover learns that personally identifiable information of persons less than 13 years of age has been collected without verifiable parental consent, then WeRecover will take the appropriate steps to delete this information. To make such a request, please contact us at help@werecover.com.

Your California Privacy Rights

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to help@werecover.com.

No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties.

How to Contact Us

Please contact us with any questions or concerns regarding this Privacy Policy at:

WeRecover
100 Wilshire Blvd # 440, Santa Monica, CA 90401
Phone: (424) 365-9300
Email: help@werecover.com